HELP CENTER
Call One Privacy & Security
Give us a call   1-800-749-3160

This policy was last updated on 2/2016

Your privacy is our number one priority. We have employed best in class safety policies, procedures and technology to insure that your privacy is made safe.

 

Security

Note: The following only applies to Call One's main website (www.calloneonline.com) but not to our blog "info.calloneonline.com": The security of your personal information is our first priority. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

Call One has obtained a digital certificate from VeriSign, a leading provider of Internet trust services. Call One's website is also tested and certified daily by ScanAlert to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.

When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you visit the Call One super store, or contact us by phone, or fax your order to us.

 

Cookies

When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze how often our site is visited. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of Call One and you, our customer.

You can visit our site without cookies if you choose to do so. However, please be aware that some features of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

 

Registration

In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status," “Order History," “Wish lists” and other information that is uniquely yours.

 

What information is collected?

When you choose to place an order with Call One, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "Welcome Your Name” " link at the top of every page and selecting "update account information."

 

Placing an Order

When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Call One and you, our customer.

 

Links

Our site contains links to manufacturers, and other related sites for your benefit. Call One is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

 

Relationships/Sharing Information

Call One maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, US Government policy compliance and shipping purposes.

Call One may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information, at Call One's discretion, with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to export compliance, fraud, credit or debt collection.

You agree that Call One may use personal information provided by you in order to conduct appropriate anti-fraud and export compliance checks. Personal information that you provide may be disclosed to a credit reference, fraud prevention agency or US Government agency, which may keep a record of that information.

Call One also shares information with outside companies that perform services for Call One. For example, when a customer signs up for our e-mail newsletters, Call One will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of Call One. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for Call One.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. Call One takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

Call One has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies will analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.

For more information about the companies with whom Call One shares customer information, please contact us.

 

Use of Information:

We may use your information in a number of ways, including the following:

  • In order to serve you better, we may combine the information you provide us on-line, in our on-line store. We use that information to improve your overall shopping experience.
  • To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
  • To enhance your on-line shopping experience.
  • For marketing and promotional purposes.

 

Mail & SPAM Issues

Call One will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via (%web customer service email%) , by telephone (%customer service telephone%) or via mail (%customer service mail%) . Enclose a copy of the mailing label). Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail."

 

Our Commitment to Children's Privacy

We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

 

If Security or privacy is still of concern to you

If you do not want to receive promotional email from Call One, please (%opt out URL%)

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding on-line ordering. Keep in mind, however that you have a number of alternate choices available for doing business with Call One.

  • You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us.
  • If you prefer, you can always call (%sales telephone%) , and place your order by telephone.
  • If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact our (% web support case URL%).

 

Changes to Call One Privacy Policy

By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site.

 

California Privacy Rights

If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom Call One may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request to: (% CA rights email %)

Please allow 30 days for a response.

 

Mobile Privacy Policy

Call One respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms on-line or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.